Web content management is no longer simply a tool for creating Web
pages — it's now vital software for increasing the effectiveness of digital
strategies. IT leaders responsible for WCM should consider the software's
functions in the broader context in which they will deliver their full value.
IBM, Adobe, HP, Oracle, Acquia & Sitecore are in the leader’s
quadrant in ‘Gartner Magic Quadrant for Web Content Management: 2014’ .
Gartner defines Web content management (WCM)
as the process of controlling content to be consumed over one or more digital
channels through the use of management software based on a core repository.
These may be commercial products, open-source or hosted service offerings.
Product functions go beyond simply publishing Web pages, to include:
- Content creation functions, such
as templating, workflow and change management.
- WCM repositories that contain
content or metadata about the content.
- Library services, such as
check-in/check-out, version control and security.
- Content deployment functions that
deliver prepackaged or on-demand content to Web servers.
- A high degree of interoperability
with adjacent technologies, such as CRM, multichannel campaign management
(MCCM), marketing resource management, digital asset management (DAM) and
Web analytics.
- Real-time adaptation to visitor
interaction through a delivery engine, an enhanced framework for delivery
applications or similar. Some products also integrate well with delivery
tiers such as e-commerce, social media and portal software.
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