The Forrester Wave™: Omnichannel Order Management Systems, Q3 2018

Digital Strategy Pros Are Looking For Order Control And Business Optimization. Order Orchestration, Store Fulfillment, And Advanced Analytics Are Key Differentiators. As omni-channel customer journeys become more complex, improved order orchestration, store fulfillment, and advanced analytics will dictate which providers will lead the pack.

 

Forrester defines omnichannel commerce as: “The coordination of traditional channels (marketing, selling, and fulfillment) and supporting systems to create a seamless and consistent customer experience.”

Enterprise-level inventory visibility, Distributed order management (DOM), Customer service & Store fulfillment are the key.

 

Manhattan Associates And IBM Lead The Pack in "The Forrester Wave™: Omnichannel Order Management Systems, Q3 2018" ; Oracle NetSuite, Oracle, Aptos, and Magento are Strong Performers; Digital River, Radial, and Jagged Peak are Contenders; and Kibo is a Challenger.

“The Forrester Wave™: Multimodal Predictive Analytics And Machine Learning Solutions, Q3 2018.”

“Machine learning is an elemental core competency that every enterprise must have. The reasons are many. Machine learning gives enterprises the power to predict. It is a fundamental building block to AI.”

 

Forrester defines enterprise PAML (Predictive Analytics And Machine Learning) as: Software that provides enterprise data scientist teams and stakeholders with

1) Tools to analyze data;

2) Workbench tools to build predictive models using statistical and machine learning algorithms;

3) A platform to train, deploy, and manage analytical results and models; and

4) Collaboration tools for extended enterprise teams, including businesspeople, data engineers, application developers, DevOps, and AI engineers.

 

SAS, IBM and RapidMiner Lead The Pack in “The Forrester Wave™: Multimodal Predictive Analytics And Machine Learning Solutions, Q3 2018.”. Check out for KNIME, SAP, Datawatch, TIBCO Software, and Dataiku..