Chatbot Readiness And Predefined Integrations Are Key
Differentiators
Forrester found
that out-of-the-box (OOB) workflows, language, intent models, and integrations
dedicated to IT operations use cases are key differentiators for Leaders in
this space. Advanced capabilities such as uncertainty scoring, proactive
improvement guidance, and active pathing proved consistent among the strongest performers
in language development, which is crucial for successful IT operations use
cases.
Forrester’s
research uncovered a market in which IPsoft, Serviceaide, and Avaamo are
Leaders; EdgeVerve and Kore.ai are Strong Performers; Botpress and Inbenta
Technologies are Contenders; and SnatchBot is a Challenger in "The
Forrester New Wave™: Standalone Chatbots for IT Operations, Q2 2019"
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