Monday, April 15, 2019

The Forrester New Wave™: Standalone Chatbots for IT Operations, Q2 2019


Chatbot Readiness And Predefined Integrations Are Key Differentiators
Forrester found that out-of-the-box (OOB) workflows, language, intent models, and integrations dedicated to IT operations use cases are key differentiators for Leaders in this space. Advanced capabilities such as uncertainty scoring, proactive improvement guidance, and active pathing proved consistent among the strongest performers in language development, which is crucial for successful IT operations use cases.

Forrester’s research uncovered a market in which IPsoft, Serviceaide, and Avaamo are Leaders; EdgeVerve and Kore.ai are Strong Performers; Botpress and Inbenta Technologies are Contenders; and SnatchBot is a Challenger in "The Forrester New Wave™: Standalone Chatbots for IT Operations, Q2 2019"



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